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Privacy Policy

Last updated: 27/10/2025

This Privacy Policy explains how HFI Consulting Services Ltd (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or interact with us.

We respect your privacy and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

HFI Consulting Services Ltd is a UK-based IT services and consultancy provider specialising in infrastructure, cybersecurity, strategic technology solutions, and support for small and medium-sized businesses.

Registered office: 15 Camus Close, Church Crookham, Fleet, Hampshire, GU52 0UT (Companies House)
Trading / office address for correspondence:
Sentinel House, Ancells Business Park, Harvest Crescent, Fleet, Hampshire, GU51 2UZ (hfi.co.uk)
Company number: 14412042 (Companies House)
Email: contactus@hfi.co.uk (hfi.co.uk)
Telephone: 01252 228866 (hfi.co.uk)
Website: https://www.hfi.co.uk

We are the data controller for the personal data collected through our website and business operations.

2. The data we collect

We may collect and process:

  • Identity data: name, job title, company name
  • Contact data: email address, telephone number, business address
  • Enquiry data: details you provide via contact forms, quote requests, meeting bookings
  • Marketing & communication data: preferences, correspondence history
  • Technical data: IP address, browser type, basic usage data (see separate Cookie Policy for more)

3. How we collect your data

We collect data when you:

  • Submit a form or enquiry on our website
  • Contact us via phone, email, or LinkedIn
  • Engage with our marketing or download materials
  • Meet with us (e.g. at events or in business discussions)

We also collect basic technical data automatically when you browse (via standard web analytics mechanisms).

4. How we use your data

We use your personal data to:

  • Respond to enquiries and provide information about our services
  • Deliver contracted IT consultancy, security, or support services
  • Manage our relationship with clients, prospects, and partners
  • Send business-relevant marketing communications (where lawful)
  • Improve our website, products, and customer experience
  • Fulfil legal, financial, and regulatory obligations

5. Legal basis for processing

We rely on one or more of:

  • Contractual necessity: to deliver services you have requested
  • Legitimate interests: for running, marketing, and improving our business (balanced against your rights)
  • Consent: where you have explicitly agreed to receive marketing or other communications
  • Legal obligation: when law requires us to process data

6. How we share your data

We do not sell your personal data.

We may share it with:

  • Service providers (CRM, email platforms, IT systems) who act as processors under contract
  • Professional advisers (e.g. accounts, legal) when needed
  • Regulators or authorities, where required by law

All external parties must abide by confidentiality and data protection obligations. They may only use your data as directed by us.

7. Data storage and security

We use technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

We store data in secure UK-based or approved cloud systems that meet recognised security standards.

We keep personal data only as long as needed to meet the purposes in this policy, or as required by law.

8. International transfers

If your data is transferred outside the UK (e.g. by third-party service providers), we ensure appropriate safeguards. These may include:

  • Standard Contractual Clauses
  • Adequacy decisions or comparable protections

9. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion when we no longer need it
  • Object to or restrict processing (especially where processing is based on legitimate interests)
  • Withdraw consent (e.g. for marketing) at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at contactus@hfi.co.uk.

More info on rights is available at www.ico.org.uk.

10. Marketing communications

We may send marketing emails to existing or prospective business contacts if our services are relevant to their role.

You can unsubscribe at any time via the link in our emails or by contacting us directly.

11. External links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Check their policies before sharing personal data.

12. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance functionality, analyse traffic, and improve user experience.

Details of the cookies we use, their purpose, and how you can manage your preferences are set out in our separate Cookie Policy.

You can adjust or withdraw your consent for cookies at any time through the settings provided on our website.

13. Updates to this policy

We may amend this Privacy Policy from time to time. We will publish the updated version here with a revised “Last updated” date.

14. Contact us

If you have questions about how we use your personal data or wish to exercise your rights, please reach out:

HFI Consulting Services Ltd
Registered office: 15 Camus Close, Church Crookham, Fleet, Hampshire, GU52 0UT
Correspondence / business address: Sentinel House, Ancells Business Park, Harvest Crescent, Fleet, Hampshire, GU51 2UZ
Email: contactus@hfi.co.uk
Telephone: 01252 228866
Website: https://www.hfi.co.uk